One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and in what way does it enhance user experience?
If you’ve ever got any inquiries regarding your hosting account or you experience a problem with your websites, you will need to contact the hosting company’s technical support team. It may not make any difference how soon they will answer if you’ve got a general query, but a problem such as a faulty software app update, for example, may result in your website becoming damaged or inaccessible online. And the longer you wait for the support team to get back to you, the longer the site will be inoperative. If you offer services or goods online, any outage will affect your website in a harmful way and you may lose current or prospective visitors. Many web hosting providers, particularly resellers, reply to e-mails and tickets within 24 hours, but in the digital era that’s way too long, since clients will rarely go back to a website that isn’t functioning correctly for extended time intervals.
One-Hour Response Guarantee in Shared Website Hosting
Our Linux shared website hosting packages come bundled with a 60-minute reply guarantee, which means that regardless of what question or predicament you might have, we will always be there to assist you. Actually, it seldom takes more than 30 minutes to get an issue fixed or an inquiry answered, and this is valid for both pre-sales and technical matters. Our customer care team reps are available 24/7, even on public holidays and weekends, which means that you will obtain swift support at all times. We understand just how valuable time can be, so by the time we respond to your trouble ticket or e-mail, we’ll have explored the matter and, in case we haven’t sorted it out, we will give you more information on what you need to do on your end – if the situation necessitates this. With our support services, you can be sure that there will be somebody to lend you a hand instantaneously, no matter what time it is.