A live chat is among the many methods of communication provided by some hosting companies as part of their support service. Determined by the company, the chat is used for pre-sales, billing and/or technical support. This method of contact is quicker in comparison to a support ticket and it will make it much less likely to misunderstand or misspell anything compared to a call with an agent. In addition, if the trouble that you have requires some time to be investigated and resolved, you will be able to do something different at the same time rather than just waiting, as you'd have to do when you call. You can also employ a live chat assistance service free of charge as long as you have world wide web access even when your hosting supplier is situated in another country and they don't have a local phone number you can call.

Live Chat Support in Shared Website Hosting

We provide a live chat support service for all Linux shared website hosting packages that we offer and we're able to assist you with almost everything in real time. In case you do not have an account with us yet, we'll be able to provide you with more info about the packages so as to help you to choose the most appropriate package. If you are an active customer, we are able to help you with any general or billing issue in addition to with plenty of common tech problems, such as an email address setup in a desktop e-mail client. In case you cannot phone us for some reason or you are in a country where we do not have a local telephone number, our live chat is the best choice to contact us. Needless to say, some problems need extra time to examine and test, therefore you'll need to open a ticket to our technicians, however, we can save your time and help you with numerous issues on the chat.