A ticketing system is the most popular means of correspondence that web hosting providers offer to their clients. It is usually part of the billing account and is the very best way to resolve an issue that requires a certain amount of time to examine or that needs to be forwarded to an admin. Thus, all responses given by either side will be stored in the very same place in the event that someone else needs to work on the given problem and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you will have to log in and out of no less than 2 accounts in order to carry out a specific task or to contact the company’s support team. In case you’d like to manage a handful of domain names and each one is hosted in its own account, you will have to use an even larger number of accounts at the same time. It could also take a substantial span of time for the provider to process your ticket requests.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while you’re browsing your files or tweaking different account settings. The ticketing system is being monitored 24-7-365 by our customer service team and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast to some other web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you want and ask for info in regard to any technical or billing problem. Plus, you can read a number of help articles, which will help you solve the commonest predicaments yourself.