Lots of persons who begin using their first hosting account, or change companies, usually have queries with regards to how certain operations are carried out or run into problems when setting up various things such as e-mails, site settings, etc. That is why, many hosting companies have prepared documentation with the most common questions and issues in order to help their clients get info swiftly and easily. Consequently, the customer service team members can dedicate more time to real issues that some customers may be experiencing, as the solution for the minor things will be available on the web and customers will be able to handle them without touching base with the help desk team. Having detailed documentation is critical, particularly for new clients with no experience, as the hosting service entails a multitude of functions and lots of individuals can get baffled about what action to take. A good information repository can both help you perform the things that you wish and become aware of how the hosting service functions as a whole.

Extensive Online Documentation in Shared Website Hosting

Our shared website hosting plans include a comprehensive knowledge base where you can find information about all the challenges that you might possibly stumble upon and their solutions. You can read how to create and manage a mailing list, how to use an .htaccess configuration file, or how to continue in case the settings of your email client are correct, but yet you are unable to send emails, for instance. We’ve made every effort to be as exhaustive as possible and to cover all possible options in order to help you save time and to give you different solutions for each and every issue. The knowledge base includes informative articles as well – both general ones about the hosting service as a whole, and more specific ones, which will help you get acquainted with the functions and features of the Hepsia Control Panel. You can find relevant articles about specific features and functions in each section of the Control Panel, whilst if you prefer to check the full article collection, you should go to the all-inclusive Help section.