1 hour ticket response
Fast support is our key responsibility and that is why we’ve got a team of proficient technical support engineers who will be happy to provide a fast solution to any question that you might have. Simply post your support ticket from your Control Panel and we’ll get back to you within 1 hour at the latest. In fact, we work hard and aim for a 20–minute helpdesk ticket response time.
An Excellent Customer Care Service
Our customer support staff representatives possess huge experience in the Linux shared website hosting packages sector and are competent enough to supply a prompt answer to your problem. If, however, the issue at hand is not within the competency of a client support engineer, the ticket will be forwarded to a developer or sysadmin for additional assistance.
An Easy–to–Browse Help Center Section
In the Control Panel you’ll find an intuitive Help section where you can get quick hints on how to use our hosting services. You can find the answers to your inquiries in the F.A.Q. repository, see more information in the web hosting account management articles or check the step–by–step video tutorials.