A Sixty–Minute Support Ticket Response Time Guarantee
All your support requests will be replied to in no more than sixty minutes after the trouble ticket or e–mail was received. If your issue calls for additional assistance from an admin, we will direct the support ticket or the email to the person in charge, in a timely manner then leave a note to inform you that more time will be required for discovering the optimal solution. Furthermore if you order the Admin Services package, all of the server management tasks included there will be carried out whenever you choose.
An Outstanding Client Support Service
We will be online for you 24–7–365 to reply to any questions that you may have pertaining to our Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also need assistance with server management tasks, you can take a glance at our Admin Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting procedures
An Intuitive Help Area
Our Control Panel was installed by default for every Linux dedicated servers hosting package. Among its features is a very convenient integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most educational articles have video versions which demonstrate all the tasks that you can perform in a very illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each Control Panel section.